Hesi Posted March 27, 2020 Share Posted March 27, 2020 I have a TAB ticket that I had not cashed in dating back to 12 Oct for 105.00. As the TAB outlets are shut, I cannot cash it in, so I emailed the TAB about how I could redeem it. They replied, confirming I would have to wait until the agencies re-opened, that's alright with me, and informed me that tickets stay live for 6 months. I replied informing them of tickets that people had not cashed in, and wanted to, and what were they going to do, assuming they would be expected to extend the 6 month deadline, if they could not meet the ability to redeem tickets Waiting on an answer Quote Link to comment Share on other sites More sharing options...
Tonkatime Posted March 27, 2020 Share Posted March 27, 2020 7 hours ago, Hesi said: I have a TAB ticket that I had not cashed in dating back to 12 Oct for 105.00. As the TAB outlets are shut, I cannot cash it in, so I emailed the TAB about how I could redeem it. They replied, confirming I would have to wait until the agencies re-opened, that's alright with me, and informed me that tickets stay live for 6 months. I replied informing them of tickets that people had not cashed in, and wanted to, and what were they going to do, assuming they would be expected to extend the 6 month deadline, if they could not meet the ability to redeem tickets Waiting on an answer They would have to let you redeem them wouldn’t they? Raises an issue around gift vouchers etc. Quote Link to comment Share on other sites More sharing options...
Hesi Posted March 27, 2020 Author Share Posted March 27, 2020 They have referred it higher up and will get back to me It certainly becomes more of an issue the longer the TABs stay shut, as I would say some substantial sums could be involved The simple ruling would be, that the 6 months is extended by the amount of time they stay shut after March 25 Quote Link to comment Share on other sites More sharing options...
Tonkatime Posted March 28, 2020 Share Posted March 28, 2020 16 hours ago, Hesi said: They have referred it higher up and will get back to me It certainly becomes more of an issue the longer the TABs stay shut, as I would say some substantial sums could be involved The simple ruling would be, that the 6 months is extended by the amount of time they stay shut after March 25 Yes that would be a simple solution, surely there’s an element of goodwill in there. I have been caught out by that rule a couple of times myself. A year is much more reasonable as plenty of people only go to one or two meetings a year. Quote Link to comment Share on other sites More sharing options...
Hesi Posted March 29, 2020 Author Share Posted March 29, 2020 This is how the Australian TAB are handling it How can I collect my Tote or Fixed Odds tickets and Vouchers?Non-account holders To collect any winning tickets or vouchers, refer to the following two options Option 2Send copy of Tote, Fixed Odds or Trackside tickets or Vouchers to Customer Service Take a clear, colour photo of your winning ticket or voucher next to the front of your drivers’ licence, proof of age card or passport – must include full ticket & ID details Take a photo of the back of your drivers’ licence or proof of age card Email the photos to accountadmin@tabcorp.com.au, including; Subject Field: COLLECT TICKET Your full name Current address Phone number Email address Preferred payout selection – cheque or EFT (we’ll call you for bank details) Note: payments of $10,000 or greater will be subject to additional checks Quote Link to comment Share on other sites More sharing options...
Hesi Posted March 29, 2020 Author Share Posted March 29, 2020 Along with the other options I haven't posted it, a lot more onto it than NZ Quote Link to comment Share on other sites More sharing options...
Hesi Posted March 30, 2020 Author Share Posted March 30, 2020 Making good progress here, so far Apparently a lot of enquiries from people with tickets they cannot redeem as TAB outlets are closed 2 Quote Link to comment Share on other sites More sharing options...
Hesi Posted March 30, 2020 Author Share Posted March 30, 2020 Possibly as simple as emailing scanned copies of tickets or vouchers to the TAB, along with scanned copies of driver's licence and proof of address invoice and bank account details. Quote Link to comment Share on other sites More sharing options...
Hesi Posted April 1, 2020 Author Share Posted April 1, 2020 Can't speak highly enough of my interactions so far They are setting me up with a TAB account over the phone They are paying out on about $2,000 worth of TAB tickets that were within about 6 weeks of timing out. I sent them scanned copies of the tickets, along with scanned copies of my driver's licence and proof of address, and they are paying the money into my bank account. Never more than a day in between updating me via email 3 Quote Link to comment Share on other sites More sharing options...
Hesi Posted April 1, 2020 Author Share Posted April 1, 2020 This is the way it should be, by the way In the real world, companies and organisations have to compete hard for market share, with that total focus on the customer, whoever they may be 1 Quote Link to comment Share on other sites More sharing options...
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