You may have experienced some disruption while watching last night’s RWC 2019™ match between New Zealand and South Africa. This happened because of fluctuations in the quality of the video feed from our overseas partners and as a result, we decided to switch live play over to TVNZ DUKE.
Here’s some important information about how to watch RWC 2019 tonight and how to go about getting a refund if you were unhappy with your viewing experience last night.
What happens for tonight’s matches?
While our team has been working hard to fix things, in order to provide all our customers with the best viewing experience we will show all RWC 2019 matches this evening on both Spark Sport and free-to-air on TVNZ DUKE - channel 13 on your TV or Sky channel 23. Please note, no matches will be available through the TVNZ website, TVNZ OnDemand app or Freeview Smart VU.
If you were unhappy with your viewing experience on Spark Sport for last night’s match between New Zealand and South Africa, then Spark Sport is offering the choice of either a partial refund or alternatively, a full refund if you wish to cancel your Tournament Pass.
If you wish to take up one of these options, please complete this form by 11:59pm on Sunday 29th September.
All customers are always welcome to contact Spark Sport about any other issues they are experiencing on the service in relation to other matches and we will work through their options on a case by case basis.
The team at Spark Sport